comma 3X

The comma shop is the only official retailer of comma devices (the comma two, comma three, and comma 3X). The comma shop accepts all major credit cards. We offer free shipping in the US and $30 flat rate international shipping.

Buy the comma 3X here.

Congratulations! Get started by watching the Installation Guide on our setup page. We find on average the installation process takes 15-30 minutes.

If you encounter an issue, we recommend you join our Discord community where hundreds of active users are available to help troubleshoot.

You can cancel your order for a full refund up until it ships through your order page.

Installing a comma device does not require any permanent modifications to your car. With the car harness, most car trims remain in place.

We recommend the mount be centered on the windshield below the trim (see pictures in the Installation Guide). Be sure to leave enough room to remove the trim in the future. First, clean the windshield with the included alcohol wipe. Ensure the top of the mount is fully visible from the driver’s seat. Adhere mount: peel off the 3M tape’s cover on the mount. Press firmly in the center of the mount, then the edges to ensure no bubbles form.

Let the mount cure: the mount must cure for 48 hours before installing the comma device. Skipping this step will compromise the integrity of the mount.

The 3X mount may be difficult to slide onto the device before it’s installed on the windshield. This is expected and will be easier to do once the mount is installed and fully cured. Some force may be necessary to initially slide the device on the mount. Before applying any force, ensure the device mount is parallel to the mount on the windshield so it will slide in correctly.

IT IS THE USER’S RESPONSIBILITY TO MOUNT THE DEVICE IN COMPLIANCE WITH ALL APPLICABLE LAWS AND ORDINANCES.

From the FTC website: "Simply using an aftermarket or recycled part does not void your warranty. The Magnuson-Moss Warranty Act makes it illegal for companies to void your warranty or deny coverage under the warranty simply because you used an aftermarket or recycled part."

https://www.consumer.ftc.gov/articles/0138-auto-warranties-routine-maintenance

Contact your insurance provider directly; insurance coverage is between the user and their insurance provider. comma hardware users have been able to get coverage and discuss this on reddit here.

Insurance companies are beginning to understand the safety benefits of ADAS and LKAS systems like openpilot and we have not heard of any providers rejecting coverage to comma hardware users.

Although there's no official support for any software, it is comma's policy to continue providing software updates to hardware for 1 year after it is the latest generation sold.

Every vehicle is a little different and the experience can be hard to describe which is why we offer this trial. If you don’t love the comma 3X, you can return it for a full refund–no questions asked.

Our comma shop return policy applies: you have 30 calendar days to return the 3X from the date you received it. We offer return labels for $9.99 which will be deducted from your return (US only). All refunds must be initiated through comma.ai/returns

Yes, we do not offer free trials. If you decide to return your comma 3X, you will be refunded the full cost of the unit (minus $9.99 if you use a comma return shipping label).

If you finance a comma 3X through Affirm checkout and wish to return within 30 days, Affirm will refund your installments, minus any applicable interest fees, after your comma 3X is shipped back and the return is processed by comma.

The 30-day money-back trial starts the day your comma 3X is delivered. (Signature confirmation required for delivery.) If you do decide to return your device, we ask that you get the return device in the mail within 30 days of receiving it.

To return your device, please request a refund at: comma.ai/returns. A return label (or return instructions if not in the US) will be automatically sent to you.

Yes. We ask that you get your return device in the mail within 30 days of receiving it.

The buyer is responsible for international shipping costs to return a device for trial returns (and warranty returns). Please use tracking and insurance as we are not responsible for lost or stolen packages. Return information is provided by email after initiating a return at comma.ai/returns.