If you are unsatisfied with your purchase from the comma shop for any reason, you have 30 days from the date of delivery to request a full refund. Request a refund here.

You will receive a delivery confirmation email when your return has arrived at our warehouse. Please be patient as it can take 2-5 business days to process the return.

Original packaging for return is not required but we are not responsible for devices damaged due to poor packaging. If you are reusing a box, please remove or cover all barcodes and existing labels. 

International return information can be found here. 

Orders are typically fulfilled during the week of purchase. Shipping is via UPS. We do not offer expedited shipping. If you place an order on a Tuesday, you can expect it to arrive the following Tuesday-Thursday. Keep an eye on your email for tracking information.

International shipping times can vary widely, so please be patient.

For updates on potential shipping delays, check the #comma-shipping channel on Discord.

You can cancel your order for a full refund up until it ships.

To cancel your order, click "View Your Order" on the order confirmation email and cancel on the order page.

All orders ship from our warehouse in San Diego, California.

We ship to U.S. addresses including Alaska, Hawaii and U.S. Territories.

We ship internationally with a flat rate of $30.

Shipping is free for U.S. addresses including Alaska, Hawaii, and U.S. Territories. Most items can be expected to arrive within 3-5 business days after purchase. We will send you tracking information via email.

International shipping is flat rate via UPS and costs $30. Note that international shipping times can vary widely, so please be patient.

We offer a 1-year limited warranty against hardware defects. Have a hardware defect? Email us at support@comma.ai.

If you are unsatisfied with your purchase from the comma shop for any reason, you have 30 days from the date of delivery to request a full refund. Request a refund here.

When we receive the device at our warehouse, we will inspect the shipment to ensure all parts have been returned and the device undamaged. Once the device has been inspected, usually in 2-5 business days, we will process your refund and reimburse the payment method you used for the original purchase.