Orders are fulfilled on Monday and Thursday at around 2pm PST (and picked up the following day). U.S. shipping is via USPS Priority Mail and includes Saturday delivery. We do not offer expedited shipping. For example, if you place an order on a Tuesday, you can expect it to arrive the following Tuesday-Thursday. Keep an eye on your email for tracking information. 

International shipping times can vary widely, so please be patient. Buyer is responsible for any customs fees associated with your purchase. Taxes are between you and your government. 

For updates on shipping timelines, join the #comma-shipping channel on Discord.

You can cancel your order for a full refund up until it ships.

To cancel your order, please email support@comma.ai with your order number.

All orders ship from our warehouse in San Diego, California.

We currently ship to U.S. addresses including Alaska, Hawaii and U.S. Territories. We do not ship to PO Boxes/APO/FPO addresses.

We ship internationally with DHL (or USPS to Canada) with a flat rate of $30.

Shipping is free for U.S. addresses including Alaska, Hawaii, and U.S. Territories. Most items can be expected to arrive within 3-5 business days after purchase. We will send you tracking information via email.

International shipping is flat rate via DHL and costs $30. Note that international shipping times can vary widely, so please be patient. Buyer is responsible for any customs fees associated with your purchase. Taxes are between you and your government. 

We offer a 1-year limited warranty against hardware defects.

Have a hardware defect? Email us at support@comma.ai.

If you are unsatisfied with your purchase from the comma shop for any reason, you have 30 days from the date of shipment to request a full refund. If a refund is initiated, you will send your products back to us using a shipping carrier of your choice. Ensure to purchase tracking for your return shipment.

There is no restocking fee.

Please contact support@comma.ai for instructions. Please include your order number in or on the box so we know who it is from. 

When we receive the device at our warehouse, we will inspect the shipment to ensure all parts have been returned and the device undamaged. Once the device has been inspected, usually in 2-5 business days, we will process your refund and reimburse the payment method you used for the original purchase.