How do I make a return?
If you are unsatisfied with your purchase from the comma shop for any reason, you have 30 days from the date of delivery to request a full refund. Request a refund here.
If you purchased in the US, a USPS domestic return shipping label can be emailed to you by request here. A $9.99 fee will be deducted from your refund for using the prepaid shipping label. If you do not use the label you will not be charged for it. If you choose to not use the prepaid label provided by us or are an international return, ship the items pre-paid and with tracking.
You will receive a confirmation email when your return has been processed. Please be patient as it can take 2-5 business days to process the return.
Original packaging for return is not required but we are not responsible for devices damaged due to poor packaging. If you are reusing a box, please remove or cover all barcodes and existing labels.
International return information can be found here.
How do international returns work?
The buyer is responsible for international shipping costs to return a device for both 30 day returns and warranty returns. comma covers the costs of sending a replacement device. Replacement devices are given a value of $1 (buyer is always responsible for all taxes and duties).
Please use tracking and insurance as we are not responsible for lost or stolen packages.
When will I receive my order?
Orders are typically fulfilled during the week of purchase. Shipping is via UPS. We do not offer expedited shipping. If you place an order on a Tuesday, you can expect it to arrive the following Tuesday-Thursday. Keep an eye on your email for tracking information.
International shipping times can vary widely, so please be patient.
For updates on potential shipping delays, check the #comma-shipping channel on Discord.
How can I cancel my order?
You can cancel your order for a full refund up until it ships.
To cancel your order, click "View Your Order" on the order confirmation email and cancel on the order page.
Where does my order ship from?
All orders ship from our warehouse in San Diego, California.
Where do we ship?
We ship to U.S. addresses including Alaska, Hawaii and U.S. Territories.
We ship internationally with a flat rate of $30.
How much is shipping?
Shipping is free for U.S. addresses including Alaska, Hawaii, and U.S. Territories. Most items can be expected to arrive within 3-5 business days after purchase. We will send you tracking information via email.
International shipping is flat rate via UPS and costs $30. Note that international shipping times can vary widely, so please be patient.
Do you offer a warranty?
We offer a 1-year limited warranty against hardware defects. Have a hardware defect? Email us at support@comma.ai.
What is the return policy?
If you are unsatisfied with your purchase from the comma shop for any reason, you have 30 days from the date of delivery to request a full refund. Request a refund here.
How long does it take to receive my refund?
When we receive the device at our warehouse, we will inspect the shipment to ensure all parts have been returned and the device undamaged. Once the device has been inspected, usually in 2-5 business days, we will process your refund and reimburse the payment method you used for the original purchase.