Sign up for prime in comma connect. With a purchase of a comma 3X, you get a free month of comma prime, in which you can cancel at any time. After that, you will be charged $24 a month (domestic only).

Live outside the United States? You can still sign up for prime lite and optionally pair that with your own active SIM card. comma prime data service is available in the United States and Puerto Rico only.

connect (connect.comma.ai) is a dashboard of your recent drives.

Your drives are accessible for 3 days (or 1 year with a comma prime subscription).

connect provides other features such as battery voltage, snapshot, and navigation guidance.

With prime ($24/mo), domestic data is included.

With prime lite ($10/mo), no SIM card or cellular service is provided. You can choose to bring your own SIM card for the full prime experience.

Note: your own SIM may require configuration to work with your comma device. We do not offer troubleshooting for third party data service.

We aren't able to transfer comma prime subscriptions between devices. To do so, you must cancel your existing prime subscription through connect.comma.ai and sign up with the new device.

We've made the Refund Policy as straightforward as we can, no hidden clauses and no fine print.

• You may cancel your subscription by selecting the "Cancel subscription" option on connect.comma.ai in the settings cog -> "Prime Settings". You can do this at any time without incurring a cancellation fee. Upon canceling your comma prime membership, no further fees will be charged.
• If you have a free trial period, we will charge your credit card with the monthly subscription fee at the end of the trial period.
• We will continue to charge your credit card account on a monthly basis until you cancel your subscription. For example, if you joined on April 5 your credit card will be charged on May 5; June 5; July 5; and so on until you cancel your subscription.
• Your cancellation takes effect immediately. Your last paid monthly fee will be pro-rated and returned as credit on your account.
• You can sign back up at any time.

We do not offer support for setting up third party cellular service. Note that lack of third party cellular connectivity, by itself, is not indicative of malfunctioning hardware as each carrier needs to be carefully configured to function properly. If you are not prepared to configure your SIM card to work with the device, we recommend prime over prime lite.

Some common issues include:

• The APN is not set correctly on the device.
• The device isn't whitelisted with your carrier.
• The SIM card's service isn't active.

Currently, this requires cancelling your current subscription and resubscribing at the new tier. Since the subscription is pro-rated, the cancellation happens immediately, and you can resubscribe immediately. Your stored drives from the original subscription are not guaranteed to persist after this process.