What do I need to do if I never signed up for prime?

Nothing!

If you choose to sign up for prime in the future, you will need to insert your own SIM card into the SIM slot. From there, you can sign up for prime lite ($16/mo) on https://connect.comma.ai!

What if I want to keep prime?

You will be able to retain prime features on your comma two by signing up with your own SIM card. Simply insert your own SIM card into the SIM slot, and activate $16/mo prime on https://connect.comma.ai. You can cancel your prime anytime before billing automatically ends on April 15, 2022. Please note, cancellations are immediate and no partial refunds will be provided.

What if I am in the middle of my 3-month prime trial?

Don’t worry. You will still get your free trial, and if you would like to keep prime when it ends, please purchase your own SIM card and sign up for prime lite on https://connect.comma.ai  

How does this affect warranty replacements?

Warranty replacements will no longer come with comma prime SIM cards. If you have $16 prime on your device, be sure to remove your SIM card before sending your device back to us. Once the replacement arrives, install your SIM in the new device and re-sign up for prime lite ($16/mo). Your previous prime subscription will automatically be canceled on the old device.

What if I have prime lite ($16/mo)?

If you have comma prime with your own SIM card, ($16/mo) you are unaffected.

I don’t like this.

Neither do we! We are forced to do this due to a certain pink mobile phone carrier canceling all unlimited data plans. Change is never fun, but we are focused on continuing to improve the prime and connect experience.

Have more questions? Email support@comma.ai 

Sign up for prime in comma connect. With a purchase of a comma three, you get a free month of comma prime, in which you can cancel at any time. After that, you will be charged $24 a month (domestic only).

The free prime offer must be claimed within 30 days of purchase and a credit card must be provided.

Live outside the United States? You can still sign up for prime lite by bringing your own active SIM card.

Connect (https://connect.comma.ai/) is a dashboard of your recent drives.

Your drives are accessible for 3 days (or 1 year with a comma prime subscription).

Connect provides other features such as battery voltage, snapshot, and navigation guidance.

With prime ($24/mo), domestic data is included (comma three only).

With prime lite ($16/mo), you must also provide your own SIM card with an active data connection.

We aren't able to transfer comma prime subscriptions between devices. To do so, you must cancel your existing prime subscription through connect.comma.ai and sign up with the new device.

We've made the Refund Policy as straightforward as we can, no hidden clauses and no fine print.

• You may cancel your subscription by selecting the "Cancel Subscription" option on connect.comma.ai in the settings cog -> "Device Settings" -> "Manage Prime Settings". You can do this at any time without incurring a cancellation fee. Upon canceling your comma prime membership, no further fees will be charged.
• If you have a free trial period, we will charge your credit card with the monthly subscription fee at the end of the trial period.
• We will continue to charge your credit card account on a monthly basis until you cancel your subscription. For example, if you joined on April 5 your credit card will be charged on May 5; June 5; July 5; and so on until you cancel your subscription.
• Your cancellation takes effect immediately.